About

No bait and switch, and no tip screen

Two things happen constantly in this trade, and both of them are why people dread booking a hauler.

The first is the low quote. A number over the phone that goes up once the truck is in your driveway and your garage is half empty, at the exact moment you have the least leverage. That is the bait and switch, and it works because you have already committed your morning.

The second is the tip screen. The job is done, the invoice is settled, and then a tablet gets turned around with 18, 20 and 25 percent glowing on it while somebody stands there watching you choose.

We do neither. You get a flat price in writing before we load anything, and that number is what you pay at the end. No hourly clock, no surcharge for stairs, no disposal fee bolted on afterwards, and nothing to sign but the invoice you already agreed to.

If the pile is bigger than the photos showed, we tell you before we load, not after.

How we work

You text photos, you get a number in writing, and that number is what you pay. There is no hourly clock running while we carry your couch down the stairs, and nothing gets added at the end for disposal.

$150 is the minimum for a pickup. It covers the drive, the labor and the disposal run, which cost the same whether the truck leaves full or half empty.

What we are honest about

We are not a national franchise with a fleet. That means we are quick, local and cheap to deal with, and it also means a whole-house clearout is more than one load. We say so up front rather than discovering it halfway through your garage.

No paint, oil, gas, tires, chemicals or anything else the landfill turns away. The full list.

Where it actually goes

Hauling something away is easy. Hauling it to the right place takes an extra stop, and that is the part nobody sees.

• Usable furniture and household goods go to donation or resale where a center will take them. A sofa somebody could sit on should not be buried.
• Metal goes to scrap. Appliances, bed frames, exercise equipment, patio furniture.
• Electronics go to e-waste recycling. TVs, monitors, towers and printers are kept out of general waste for good reason.
• Cardboard and clean green waste get separated rather than mixed into a landfill load.
• What is genuinely finished goes to the transfer station. Last stop, not first.

We are not going to quote you a diversion percentage. We do not weigh every load, so any number we published would be invented. What we can tell you is where your particular load went, if you ask.

Where we work

Tempe, and only Tempe. Close to every job we book, which is how the schedule stays honest.

Questions