How it works

Booking it takes four texts

1. You send photos. Two or three is fine, plus a line about where it sits and two dates that suit you.
2. We send the price. A flat number when the photos are clear. If something is hidden behind the pile we send a range instead and tell you exactly what would move it either way.
3. You approve it. One word back is enough. Nothing is booked, and nothing is owed, until you do.
4. We lock the date and a time window, text you a confirmation, and text again when we are on the way. No four-hour wait by the window.

If we quoted a range, it closes to a single number before we schedule, not on the day. You should know the exact price before a truck is booked to your address.

What to text us

Four things, and you get a price back:

1. Your name.
2. Photos of what needs to go. One wide shot tells us most of it, and send two or three if it helps, we genuinely do not mind. If it is in a garage, open the door and stand back.
3. Where it sits. Garage, curb, upstairs apartment, back patio. Access is part of the price, so we would rather see it now than discuss it later.
4. Whether anything needs taking apart. Sheds, swing sets, bed frames, playsets, anything bolted down or too big for the door. It costs more because it is extra labor, and we price it in up front rather than after.
5. Two dates that work, and roughly what time of day.

You get a flat price in writing for what is in those photos. If the pile matches when we arrive, that is what you pay.

On the day

1. We text when we are on the way.
2. You point at what goes. Changed your mind on a piece? Normal, just say so.
3. We carry it out. Stairs, side gates, upstairs apartments, back patios.
4. We sweep the spot before we leave.
5. You pay once it is gone. Cash, card or transfer.

We do the lifting, the loading and the sweep-up. You point at it and it leaves.

Where it actually goes

Hauling something away is easy. Hauling it to the right place takes an extra stop, and that is the part nobody sees.

• Usable furniture and household goods go to donation or resale where a center will take them. A sofa somebody could sit on should not be buried.
• Metal goes to scrap. Appliances, bed frames, exercise equipment, patio furniture.
• Electronics go to e-waste recycling. TVs, monitors, towers and printers are kept out of general waste for good reason.
• Cardboard and clean green waste get separated rather than mixed into a landfill load.
• What is genuinely finished goes to the transfer station. Last stop, not first.

We are not going to quote you a diversion percentage. We do not weigh every load, so any number we published would be invented. What we can tell you is where your particular load went, if you ask.

Questions